RESIDENT RESOURCES

Easily pay rent and submit requests online via your own Resident Website! Submitting requests online helps us to assign, track and, ultimately provide you with quicker service. We love our residents!

RESIDENT WEBSITE

REFER A FRIEND PROGRAM

TURN FRIENDS INTO NEIGHBORS

Current residents who refer a friend are eligible to receive a rent credit. If your friend moves in, you’ll be eligible to receive a $250 credit!

Refer a Friend

Name

First Name

Last Name

Email

Subject

Name of friend

First Name

Last Name

Notes

Terms

This is a limited time offer, subject to termination at any time. Name of friend must be provided prior to us being contacted. Rent credit is given upon receipt of friend's first full month's rent. Tenant must be in good standing to be eligible to receive credit. Offer neither invites nor requires any brokering, negotiating, listing, or contracting function of any kind.

I agree

maintenance

Submitting Maintenance Requests

We require all maintenance quests to be submitted via the request section in your resident website. This will automatically create a task that gets assigned to the appropriate maintenance personnel or vendor. We are able to process maintenance requests much quicker when they are submitted online.

In cases of emergencies, you should call our main office line at (901) 334-1849. You will be asked if the situation is "controlled" or requires immediate attention. We require that you submit emergency maintenance requests online in addition to placing a call in order to help us ensure that the matter gets resolved as quickly as possible as well as for tracking purposes.

In the event of fire or other life-threatening emergency, call 911 immediately.

Quick Tips:

Always have a plunger and a bottle of Draino in case of plumbing clogs. Clogs are almost always considered to be "non-routine maintenance", so you'll want to try to plunge it yourself prior to submitting a maintenance request.
If an appliance, outlet, or heating and air stop working, check to see if you have a tripped breaker first prior to submitting a maintenance request. Re-setting a tripped breaker is a quick and easy way of resolving the problem.
In the case of a plumbing leak, be sure to shut off the water supply valve at the location of the leak prior to submitting a maintenance request. Always keep a bucket and towels handy in the event of a water leak in order to minimize the damages.

resident ambassador program

What does a Resident Ambassador do, exactly? Glad you asked...

Resident Ambassadors are those who have a passion for the neighborhood in which they live. They organize fun, low-key social events for their neighbors in ways that foster a warm and welcoming community. This is a fun way of getting to know your neighbors as well as take pride in the property in which you live.

How does it work? Submit the RA form. If your request is approved, we'll “chip in for the chips” up to $100 (rent credit) per event! RA events are meant to be quiet and casual in nature.

Wine and cheese, anyone? Poker night? The possibilities are endless…

Resident Ambassador Event Request

Name

First Name

Last Name

Email Address

My event idea

Who's invited? Where? When? What?

Will you share the good times by tagging us on Instagram or Facebook?

Yes

No

Terms

RA events shall be inclusive in nature and must be conducted in accordance with the property's noise and conduct policies located. Written approval is required in order to receive a rent credit.

I Agree

USEFUL CONTACTS

CABLE & INTERNET

(901) 584-0055

Please note that management is not able to grant AT&T access to your apartment for installation.

UTILITIES

(901) 820-7878

You will press the following keys when prompted:
1 for english
2 for non-emergency
3 for residential services
1 to set up services
1 to set up new account, 2 to transfer an existing account, 3 to stop services

POLICE

(901) 545-2677

We encourage you to report all non-emergencies to your local police station. If you see something suspicious, report it first-hand to the police, and be sure to let us know as well. We rely on our residents to help keep our communities safe and enjoyable for everyone.

ANIMAL SERVICES

(901) 636-1416

Help us take care of our furry friends! Learn more at www.humanesociety.org/resources/report-animal-cruelty.

MOVING

(901) 774-2197

Ewing Moving and Storage is our recommended moving company.